FAQ

When will my order ship?

Orders are typically processed within 1-3 business days. Delivery timing may vary by destination and carrier.

How can I track my order?

Once your order has shipped, tracking details may become available through the carrier. If you need help, contact service@homvirex.com with your order number.

How do I choose the right rug size?

Start by measuring your room and furniture layout. A rug should help define the space while keeping the room balanced and comfortable to walk through.

Can I change my shipping address after ordering?

Please contact support as soon as possible. Address changes may not be possible once an order has entered processing or shipment.

What should I do if my item arrives damaged?

Contact service@homvirex.com with your order number and clear photos of the issue so we can review the next steps.

How do returns work?

Please review the Refund Policy for return eligibility, approval requirements, and instructions before sending any item back.

How do I contact customer support?

You can reach our support team at service@homvirex.com.

Are product colors exactly the same as shown online?

Colors may appear slightly different depending on screen settings, lighting conditions, and how the product is viewed in your space.